Our Guarantee

Floral Arrangements

1) To ensure your arrangement lasts, trim stems at a diagonal angle and change water daily.

2) Add room temperature water when arrangement is received.

3) When cared for properly, our arrangements can last 3-5 days. If our arrangement lasts less than 3 days, we’ll be happy to replace the arrangement at no extra charge.

Orchids

1) Orchids need a quarter cup of water once a week.

2) Do not place in direct sunlight, but keep in a well-lit room and away from drafts

3) When all blooms have bloomed, cut stem to the roots, continue watering once a week and place orchid in direct sun light.

4) When cared for properly, Orchid plants should last at least 2 weeks. If the orchid does not last for at least 2 weeks, we will replace it at no extra charge.

Cactus and Succulents

1) Keep in bright light.

2) Let soil dry completely before watering again.

3) Do not add water directly to leaves of these plants

4) When cared for properly, cactus succulent plants should last a minimum of 3 weeks. If your cactus or succulent lasts less than 3 weeks, we will replace it at no extra charge.

Candles and Vases

Julia Testa does not offer refunds for candles or vases, however we do provide exchanges for your unopened and unused item in its full retail value.

Exchanges

Here at Julia Testa, we happily accept the returns of undamaged or defective merchandise purchased from our store and website. Full exchanges are provided within 30 days of the original purchase date. To exchange a product, the merchandise must be accompanied by the original receipt. To exchange a gift, the merchandise must also be accompanied by the original receipt.   

You can exchange your product at our store:

Julia Testa LLC
836 DeKalb Avenue
Brooklyn, NY, 11221
(347) 573-1728

Exchange by mail:

To return an item by mail you must receive a return label. You can request a return label by emailing Julia Testa LLC at info@juliatesta.com. We will email you a return label that you can print from home. You can then safely pack the merchandise in a box of your choosing and place the return label outside of the package. The return label is not pre-paid. You will be responsible for all shipping expenses. Unless the merchandise you originally received was damaged, defective, or the wrong item; return shipping is non-refundable.

You can mail your package to our store:

Julia Testa LLC
836 DeKalb Avenue
Brooklyn, NY, 11221
(347) 573-1728

Please allow 1-2 billing cycles for the credit to appear on your statement and 2-3 weeks from the return shipping date for your account to be credited. If the return was International, please allow 2-3 billing cycles for the credit to appear on your statement, and 4-6 weeks from the return shipped date for your account to be credited.