Refund policy
Refund & Cancellation Policy
At Julia Testa, each arrangement is made to order using fresh, perishable materials. For this reason, we do not offer refunds on floral or plant products once they have been prepared for delivery or pickup.
If there is ever an issue with your order upon arrival, please contact us right away—we’re committed to making it right. We may offer a replacement if your flowers do not meet our quality standards or fail to last at least three days with proper care.
Order Cancellations
Orders may be canceled for a full refund only if canceled more than 24 hours in advance of the scheduled delivery or pickup date.
Cancellations made within 24 hours of the scheduled delivery or pickup will incur a $50 cancellation fee to cover material costs and design labor already in progress.
Event clients with QuickBooks invoice numbers may be eligible for store credit if their event is canceled more than 2 weeks prior to the scheduled delivery. No store credits are available within 2 weeks of the event due to non-refundable material orders from our growers.
All refund and credit decisions remain at the discretion of the owner.
Failed Deliveries & Redelivery Fees
If a delivery cannot be completed due to an incorrect address, recipient unavailability, or inability to reach the recipient, we will attempt to contact the sender to arrange alternate delivery.
If redelivery is required, the sender is responsible for a redelivery fee equal to the original delivery charge. Refunds are not issued for failed deliveries, as our team has already processed perishable materials and committed time and labor to the order.
Subscription Policy
All subscription plans come with free delivery, provided the subscription is maintained for a minimum of six consecutive months.
If a subscription is paused or canceled before the 6-month minimum is met, the client will be charged retroactively for past deliveries at our standard delivery rate.
For example, if you received four deliveries before cancellation, a delivery fee will be applied for each of those deliveries and billed at the time of cancellation.
If you have any questions about your order, cancellation, or subscription terms, please don’t hesitate to contact us. We’re here to help.