Terms of service
Terms
By using this website, you are agreeing to these website Terms and Conditions of Use. You are subject to all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use License
1) Permission is granted to temporarily download one copy of the materials (information or software) on Julia Testa’s website only for personal, non-commercial viewing. This is the grant of a license, not a transfer of title, and under this license, you may not:
Modify or copy our material
Use our materials for commercial purpose of any kind, or for any public display whether or not its commercial
Attempt to decompile or reverse engineer any software contained on Julia Testa’s web site
Remove any copyright or other proprietary notations from our materials
Transfer the materials to another person or “mirror” the materials on any other server.
2) This license will be automatically revoked if you violate any of these restrictions and may be terminated by Julia Testa at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on Julia Testa’s website are provided as-is. Julia Testa makes no warranties. Julia Testa disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Julia Testa does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
Limitations
Julia Testa and its suppliers are not liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption), arising out of the use or inability to use the materials on Julia Testa’s Internet site, even if Julia Testa or and authorized Julia Testa representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitation on implied warranties or limitation of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions & Errors
The materials advertised on Julia Testa’s website could include technical, typographical, or photographic errors. Julia Testa does not warrant that any of the materials on its website are accurate, complete, or current. Julia Testa may make changes to the materials contained on its website at any time without notice. Julia Testa does not, however, make any commitment to update the materials.
Substitution Policy
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase that cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality, and market conditions which may affect availability. If this is the case with the gift you’ve received, we will ensure that the style, theme, and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Links
Julia Testa has not reviewed all the sites linked to its Internet website and is not responsible for the contents of any such linked site. Sites linked to its website do not imply endorsement by Julia Testa of the site. The use of any such linked website is at the user’s own risk.
Site Terms of Use Modifications
Julia Testa may revise these terms of use for its website at any time without notice. By using this website you agree to be bound by the current version of these Terms and Conditions of Use.
Governing Law
Any claim regarding Julia Testa’s website shall be governed by the laws of the State of New York without regard to its conflict of law provisions.
General Terms and Conditions are applicable to the Use of a Web Site.
Authorized Representatives vs. Prohibited Intermediaries
We recognize that many of our clients work with trusted human assistants, household staff, or concierge teams to place orders on their behalf. We are happy to work with these authorized representatives when the following conditions are met.
Our intent is not to limit how our clients work with their trusted teams, but to protect against misuse, fraud, and automated ordering systems that do not allow for clear communication or accountability.
Authorized Representatives (Permitted)
We consider the following to be authorized representatives, and orders placed by them are accepted under our policies:
• Full-time or part-time personal or executive assistants
• Household staff acting at the direction of the client
• Established concierge services engaged by the client on an ongoing basis
• Other human agents with a direct, ongoing relationship to the end customer
Orders placed by authorized representatives are treated as if they were placed by the end customer, provided that:
• The representative is acting under the customer’s direction
• The order information is accurate and complete
• A valid payment method authorized by the end customer is used
Prohibited Intermediaries (Not Accepted)
We do not accept orders placed by the following, whether acting independently or on behalf of another party:
• Automated or AI-based assistants, bots, or software tools
• Applications or platforms offering “assistant,” “concierge,” or “agent” services without a dedicated human point of contact
• Task-based labor platforms (including but not limited to courier or errand services, gig workers, or day labor hired solely to place or relay an order)
• Any third party acting without an established, ongoing relationship to the end customerOrders placed through these prohibited intermediaries are not supported by our policies.
Policy Limitations for Prohibited Intermediary Orders
Orders determined, at our sole discretion, to have been placed through a prohibited intermediary are:
• Not eligible for refunds, replacements, store credits, or adjustments
• Not eligible for post-purchase support or dispute resolution
• Fulfilled, modified, or canceled at our discretion
Any issues must be resolved directly between the end customer and the intermediary used to place the order.
Right to Review & Refuse
We reserve the right to request clarification regarding the identity or role of a representative placing an order, and to refuse service if we believe an order was placed using an unauthorized or automated intermediary.
Prohibition on Order Resale, Brokerage, and Subcontracting
We do not accept brokered, resold, or subcontracted orders.
This includes, but is not limited to:
• Internet-based flower ordering platforms
• Order aggregation or “order-taking” services
• Marketing or lead-generation companies placing orders on behalf of an end customer
• Other florists or floral businesses outsourcing fulfillment to us
• Any third party that captures payment from the end customer and then places an order with us at a reduced rate
No Order Arbitrage or Markups
Our work is priced and produced as a direct-to-client retail service. We do not participate in order arbitrage, markup concealment, or third-party resale models.If an intermediary collects payment from an end customer and retains a portion of that payment, we consider that order ineligible unless there is a prior written agreement explicitly authorizing such an arrangement.
Brand Representation & Pricing Integrity
When a third party places an order with us after collecting a higher amount from the end customer, it creates a misalignment between:
• The price paid by the end customer, and
• The scope, scale, and quality of work we are contracted to provide
For this reason, we do not allow our work to be sold, resold, or represented at prices or terms not set directly by us.
No Support or Remedial Actions for Brokered Orders
Orders identified as brokered, resold, or subcontracted are:
• Not eligible for refunds, replacements, store credits, or adjustments
• Not eligible for post-purchase support or dispute resolution
• Subject to cancellation or refusal at our discretion
Any disputes must be resolved directly between the end customer and the intermediary who collected payment.
Written Agreement Requirement
The only exception to this policy is where a written partnership, wholesale, or fulfillment agreement has been executed in advance with our company. Absent such an agreement, no third party is authorized to place orders on our behalf orresell our work.
We do not fulfill orders placed by third parties who resell, broker, or subcontract our services, including internet order-taking platforms or other florists, unless expressly authorized in writing.